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This page outlines the system constraints and limitations for CometChat’s Moderation Service. Understanding these limits helps you design your moderation strategy effectively.
Need higher limits? Contact CometChat Support to discuss enterprise options for increased limits.

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Constraints

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Supported Formats

Other image and video formats are not currently supported for AI moderation.

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Known Limitations

Moderation features require SDK version 3.0 or higher. Ensure your app is updated before enabling moderation.
If a message is marked as delivered/read and previous messages include pending or disapproved ones, those will also be automatically marked as delivered/read—even though they weren’t actually delivered to the receiver.

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Quick Reference

25 Rules

Maximum custom rules per app

25 Lists

Maximum custom lists per app

10 Filters

Maximum filters per rule

10 Conditions

Maximum conditions per rule

Rules Management

Configure moderation rules

Lists Management

Manage keyword lists

Moderation Overview

Learn about the moderation system

Contact Support

Request higher limits